Privacy policy

This document informs you of Airbuy policies regarding the collection, use and disclosure of personal information when you use our services. By creating an account and using the services provided on the Airbuy website, you agree to the collection and use of information in accordance with this policy.

Our privacy policy covers how we collect, use, transfer and store your information.


Airbuy recognises the importance of protecting the personal information that you (“the User”) provide to us. Therefore, we have put together, and endeavour to follow this policy that respects and addresses that.


2.1 Airbuy collects information from the User at several different points on the Site. Airbuy is the sole owner of the information collected on Airbuy‘s web site (“the Site”). We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

2.2 Consent to collect information can be expressed (e.g. signing an agreement) or implied (e.g. if the User is given an opportunity to opt-out of a specific form of information sharing, but chooses not to do so, Airbuy implies that the User chooses to share this information with us).

2.3 Airbuy processes personal information on web hosting servers which may not be in your present country.


In the course of service provision to the User we may collect certain forms of information. The types of information that we may collect are detailed below:

3.1 Information you provide – When you register for an account on Airbuy by completing the appropriate form, we ask you for personal information (such as your name, email address and phone number). We may combine the information you submit under your account with information from other services or third parties in order to provide you with a better experience and to improve the quality of our service.

3.2 Financial InformationAirbuy does not collect the (“the User's”) banking details on the (“the Site”).

3.3 Cookies – When you visit Airbuy, we may send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences or storing session information. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, this is not advised as some features (and indeed our service itself) may not function correctly if your cookies are disabled.

3.4 Log information – When you use Airbuy, our server automatically records information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

3.5 User communications – When you send email or other communication to Airbuy, we may retain those communications in order to process your enquiries, respond to your requests and improve our services.

3.6 LinksAirbuy may present links in a format that enables us to keep track of whether these links have been followed and who followed them, either on the web site or in electronic communications. We use this information to improve the quality of our service, customized content and advertising.

3.7 Other sites – This Privacy Policy only applies to Airbuy. We do not exercise control over any third party sites who we have partnered with to deliver a service to you. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, over which Airbuy has no control.


4.1 Airbuy collects user information for the purposes described below:
4.1.1 Providing a service to our users, including the display of customized content and advertising
4.1.2 Auditing, research and analysis in order to maintain, protect and improve our service
4.1.3 Ensuring the technical functioning of our equipment and resources
4.1.4 Developing new services

4.2 While mostly this information will be used to provide a service to our users, it may also be used to provide our own services.

4.3 We will not collect or use sensitive information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.


5.1 Airbuy may send the User, site and service announcement updates on an irregular basis. Users are not able to unsubscribe from service announcements, which contain important information about our service.

5.2 On occasion Airbuy will email newsletters to provide the User with information that we think the User will find useful, including information about new products and services. We might also contact the User by email to see if the User is interested in participating in market research regarding Airbuy. We may also contact the User by email to respond to customer-service complaints that the User has submitted, to address a problem affecting the User’s use of the service or to verify the User’s account information if the User submits a password request.


6.1 Airbuy may share aggregate demographic information with our advertisers or information collection companies, but will not reveal any personally identifiable information in these instances. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We may also partner with third parties to provide specific services. When the User signs up for these services, we will share the information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

6.2 Airbuy may share a User’s contact information with other registered Users for the purposes of resolving support queries relating to Airbuy or the service provided to a User by another User. This contact information includes, but is not limited to, name, surname, email address and phone number. Typically, this would be providing a buyer’s contact details to a seller or vice versa, where Airbuy has the necessary information to assist, but cannot actually resolve a support query.

6.3 We will not voluntarily disclose any information about individual users, except as described in this Privacy Policy, or to comply with applicable laws or valid legal process, or to protect the rights or property of Airbuy or others, to assist our email vendor with resolving complaints about unsolicited email, or as otherwise described in this Privacy Policy.


Airbuy processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary and possible.


8.1 We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. The servers that we store personally identifiable information on are kept in a secure environment.

8.2 We restrict access to personal information to Airbuy employees who need to know that information in order to operate, develop or improve our services.


It is possible that Airbuy and/or any of our assets may be acquired in an acquisition or a merger. In such a transaction, customer information may be transferred to the acquiring entity. While we will endeavour to require the successor company to maintain this Privacy Policy, we cannot guarantee that this policy will remain in effect after such a corporate action.


10.1 This policy may be revised over time as new features are added to the Web site and/or as changes are required due to changing circumstances. We will post our new Privacy Policy, along with the date of its last revision, prominently so that the User will always know what information we gather, how we might use that information, and whether we will disclose it to anyone.

10.2 Airbuy is, however, under no obligation to inform the User of such changes when they happen, although it is assumed that any changes will be minor and will not fundamentally impact the User. Should the change be deemed by Airbuy to be significant, we will endeavour to inform the User of these changes through whatever means we deem necessary (banner on home page, email notification etc.) in a timely manner.


11.1 If the User has any questions about this Privacy Statement or about Airbuy‘s information collection practices, please contact us at

11.2 You acknowledge that (i) Airbuy is not a bank and the Service you are provided with is a payment processing service rather than a banking service, and (ii) Airbuy is not acting as a trustee, fiduciary or escrow with respect to your funds, but is acting only as an agent and custodian.

11.3 Airbuy reserves the right to hold funds beyond the normal distribution periods for transactions it deems suspicious or for accounts conducting high transaction volumes to ensure integrity of the funds.

11.4 Airbuy shall not be responsible for payments made to unintended Recipients or for payments made in incorrect amounts due to the input of incorrect information by Senders.

11.5 Airbuy reserves the right to require Users who receive payments through the Service and operate with high reversal rates or otherwise present a relatively high risk of losses to choose between closure of their Airbuy account or entering into an additional agreement addressing such risks, which may include higher fees.

12. Email Legal Terms

Email confidentiality notice and disclaimer

The provisions of Section 11 of the Electronic Communications and Transactions Act 25 of 2002 apply to all email notifications and make it enforceable and binding on the recipient/addressee.

This email message (including attachments) contains information which may be confidential and/or legally privileged. Unless you are the intended recipient, you may not use, copy or disclose to anyone the message or any information contained in the message or from any attachments that were sent with this email, and if you have received this email message in error, please advise the sender by email, and delete the message. Unauthorised disclosure and/or use of information contained in this email may result in civil and criminal liability.

Everything in this e-mail and attachments relating to the official business of Airbuy SA (Pty) Ltd, is proprietary to the company.

Caution should be observed in placing any reliance upon any information contained in this email, which is not intended to be a representation or inducement to make any decision in relation to Airbuy. Any decision taken based on the information provided in this e-mail, should only be made after consultation with appropriate legal, regulatory, tax, technical, business, investment, financial, and accounting advisors.

The email address of the sender may not be used, copied, sold, disclosed or incorporated into any database or mailing list for spamming and/or other marketing purposes without the prior consent of Airbuy.

Neither the sender of the email, nor Airbuy shall be liable to any party for any direct, indirect or consequential damages, including, without limitation, loss of profit, interruption of business or loss of information, data or software or otherwise.

No warranties are created or implied that an employee of Airbuy and/or a contractor of Airbuy is authorised to create and send this e-mail.


13.1 The terms “The User”, “The Merchant User” and “You” are used interchangeably, referring to individuals with “Personal” accounts, “Merchant” accounts which automatically create “Personal” accounts for them and/or entities accessing this web site for any reason.

13.2 The terms “we” and “Airbuy” are used interchangeably and refer to Airbuy SA (Pty) Ltd itself and all individuals and/or entities acting directly on behalf of Airbuy SA (Pty) Ltd.